1. About these terms
Vanoa is operated by independent developers, not an incorporated company. “Vanoa” is the product name; “we”, “us” and “our” refer to its operators. These proposed terms cover the Vanoa app and related account services. They are an unpublished review draft, not an agreement newly in force.
The responsible contracting party and any mandatory seller/controller identification still need lawful resolution before publication. No company, registered office, trading-name registration or licence is represented by this draft.
The proposed governing-law context is the United Arab Emirates, subject to mandatory rights described below. For questions or complaints, use support@vanoa.app. The Privacy Policy explains information processing; accepting service terms is not blanket consent for optional or unrelated uses of health information.
2. The service and its limits
Vanoa supports workout, nutrition and everyday health tracking, including manual logs, goals, history, reminders and estimates. Android Health Connect synchronization and image-based food or label processing are optional. Vanoa Plus provides the paid features shown in the applicable app offer. Features can depend on your platform, permissions, connection, subscription and release.
This draft describes the inspected Android implementation. It does not promise an available iOS release, an Apple HealthKit integration, or working purchases on an unverified platform.
Health information and AI
Nutrition values, calories, goals, scores, trends and image results can be incomplete or inaccurate. A scan can misread an ingredient, quantity, unit or supplement label. Review results before saving or relying on them, especially where allergies, medication, supplements or a health condition are involved.
Vanoa’s tracking and estimates are not a substitute for advice, diagnosis or treatment from a qualified health professional. Do not change prescribed treatment or delay seeking medical help because of an app result. Reminders are a convenience, not a guaranteed medication or emergency alert system. For urgent health needs, use appropriate local emergency services rather than Vanoa.
Connected apps and food sources can return different or duplicate records. Review imported history and estimates. The current AI scanning features process submitted images; they are not a general medical chatbot or a promise of individualized clinical care. These limitations do not determine the app’s regulatory classification or remove duties that applicable law imposes.
3. Eligibility and your account
The existing Vanoa eligibility policy is age 18 or over and the legal capacity to enter these terms and grant any optional contribution licence. There is no offered parental-consent route for under-18 use. Age controls and all registration/profile paths still require release review; a checkbox is not proof of age.
Account responsibilities
Provide accurate registration details and keep the contact information needed for account access current. Protect your password, device and authentication factors. Do not share authentication codes or allow another person to impersonate you. Contact support if you believe your account has been accessed without authorization.
You are responsible for your deliberate use of the service, but these terms do not make you automatically liable for every unauthorized action or remove protections provided by law. Some account and security operations require a network connection, fresh email verification or an enrolled authentication factor.
4. Appropriate use
Use Vanoa lawfully and respect the privacy, security and rights of others. Do not:
- Access or collect another person’s private account or health information without authority.
- Impersonate another person, submit fraudulent purchase claims, or misuse verification and recovery processes.
- Bypass access controls, interfere with the service, distribute malware, or burden it with abusive automated requests.
- Upload unlawful, abusive or deceptive content, or content that infringes another person’s rights.
- Contribute information copied from a source whose licence does not allow that use, or place another person’s private information into a shared catalogue.
Nothing here prevents activity that applicable law expressly permits, lawful reporting, criticism, a privacy request, or the exercise of consumer rights.
5. Your content and food contributions
Private account content
You retain your rights in content you enter. You give the operators only the permission needed to host, process, display and transmit that content to operate the features you request, including account synchronization, a scan you submit, or an export you initiate. This is not a licence to publish or advertise using your private health diary.
Optional food catalogue contributions
Food contributions have a separate, off-by-default choice. If you choose to contribute authored food information, the proposed licence is non-exclusive, worldwide and royalty-free, limited to reviewing, reproducing, correcting, combining and making that food name, portion and nutrition information available as part of the Vanoa food catalogue. It does not cover unrelated information about you or permit independent sale of your private records.
Contribute only information you created or have the right to share. We may accept, edit, combine, decline or remove a submission for catalogue quality or legal reasons. Publication is not guaranteed. Contact support to report a rights problem or request review of a moderation decision.
Turning contributions off stops future submissions through that choice. Existing submissions and already incorporated catalogue information have different removal paths. Any continued catalogue use must remain within the approved licence and applicable privacy rights; neither this licence nor removing an account ID proves that information is anonymous. Withdrawal and deletion handling still require operational and legal approval before these proposed terms can be published.
Feedback
If you send suggestions, you allow us to consider and use them to improve Vanoa. This does not transfer ownership of everything you send, waive moral rights, or give a general licence to publish your support messages. No separate public-review or social-posting feature is promised by these terms.
6. Permission to use the app
Subject to the applicable terms, you may install and use Vanoa on your own or controlled devices for your personal use. This permission is limited, non-exclusive and non-transferable, and ends if your access is lawfully terminated. Applicable app-store usage rules and third-party licences continue to apply.
The operators and relevant licensors retain their rights in the app’s code, design, branding and supplied content. Do not remove rights notices or copy, redistribute or reverse engineer protected material except with permission or as allowed by law or an applicable open-source licence. These terms do not restrict rights granted by third-party open-source licences.
This permission is distinct from ownership of your account content and does not grant a general right to use Vanoa branding to imply endorsement.
7. Vanoa Plus subscriptions
Offers, payment and renewal
Vanoa Plus is optional. Where purchasing is enabled, the app presents available monthly or yearly offers using provider-supplied localized prices. Read the selected offer and the store’s confirmation screen for the amount, currency, billing interval, taxes and any offer conditions before paying. These terms do not promise a fixed price, free trial, discount or particular product availability.
The Android implementation uses RevenueCat with Google Play subscription verification. Google Play handles payment. A recurring plan renews automatically unless renewal is cancelled through the purchasing store account before the next billing date, subject to that store’s terms and the selected offer.
A completed store action can be followed by Vanoa access verification. If access remains pending, use the offered verification retry, restore option or support route rather than assuming you need to buy again. A frontend purchase adapter alone is not a promise of enabled Apple or web paid access.
Cancel renewal separately
For a Google Play subscription, open Google Play using the account that made the purchase, then go to Payments & subscriptions → Subscriptions → Vanoa → Cancel subscription. You can also use Google Play’s subscription management page. Follow the store’s current confirmation steps.
Cancellation of renewal is different from a refund or immediate termination of the already paid period. Access depends on the verified store status and applicable expiry. Deleting or uninstalling Vanoa does not itself stop store billing.
Restore purchases
The native app offers Restore purchases, followed by server access verification. Use the appropriate store account and Vanoa account. Restoration does not guarantee a transfer to another account or support on another platform. Contact support if a valid purchase is not recognized.
Refunds, changes and deletion
Refund requests are governed by the purchasing store’s procedures and applicable consumer law. We do not add a blanket “no refunds” rule or waive statutory remedies. Contact support for help identifying the appropriate route. Any price change must be communicated and handled in accordance with the store’s rules and applicable law.
You may request account deletion without waiting for a subscription to expire. Handle renewal cancellation separately if you do not want further charges. Deletion can remove access to the account and its saved history, but does not itself erase store or RevenueCat records. See Delete Account: subscriptions.
Actual enabled products, checkout disclosures, restore/cancellation outcomes and support handling require release verification before publication. No live purchase or refund outcome is certified by this draft.
8. Ending or restricting an account
You can stop using Vanoa and request account deletion using the in-app or external request route. The deletion guide explains verification, the information targeted, separate Health Connect copies and the retention questions still awaiting approval.
We may restrict access where reasonably necessary to address a material breach, protect users or service security, or meet a legal obligation. Where it is lawful and practicable, we should explain the reason and provide a reasonable opportunity to address a remediable problem. Urgent protective action may be necessary before notice. Contact support to ask for review.
Termination does not remove accrued statutory rights, valid refund claims or privacy rights. It is not a blanket permission to retain all account information. Provider records, downloaded exports and other-app data follow the separate controls described in the Privacy Policy.
9. Availability and changes
Vanoa can be affected by connectivity, device permissions, operating-system changes, maintenance and third-party service availability. Offline or disconnected use may not show the latest cloud or store state. We do not promise uninterrupted availability or that every estimate, imported record or reminder is error-free.
Features may change, and supported versions may require updates. We will provide prior notice of scheduled material service changes where required and preserve applicable rights concerning paid services, cancellation, refunds and access to information. Emergency security changes may need to take effect sooner.
Errors in content or offers may be corrected, but a correction does not remove obligations arising from an accepted purchase or mandatory consumer law. Your network provider may charge for connectivity or roaming independently of any Vanoa subscription.
Your data
Keep copies of information important to you using available export tools, understanding that exports may not include every category. This recommendation is not a waiver of our responsibilities for the information we process or a guarantee that backups exist or expire on a particular schedule.
10. Disclaimers and mandatory rights
To the extent permitted by applicable law, the service is provided as available without a promise that it will meet every individual purpose or be free of interruption or error. The health and AI limitations above explain important risks; they do not excuse a breach of a mandatory duty.
To the extent legally permitted, we are not responsible for indirect or consequential losses that were not reasonably foreseeable when the applicable agreement was made. Nothing in these terms excludes or limits liability for fraud, wilful misconduct, death or personal injury where exclusion is prohibited, or any other liability or remedy that cannot lawfully be excluded or limited.
This draft imposes no general consumer obligation to indemnify corporate affiliates, directors or other invented entities. Responsibility for unlawful conduct is determined under applicable law, not a blanket waiver of claims against Vanoa’s operators.
Your mandatory consumer, privacy and other legal rights remain intact, including applicable complaint and court routes in your place of residence. No fixed monetary liability cap, class-action waiver or mandatory arbitration is adopted by this draft.
11. Governing law and disputes
The proposed governing law is the law of the United Arab Emirates. This choice does not deprive you of protections or remedies that mandatory law otherwise gives you.
If you have a dispute, you may contact support@vanoa.app to seek a practical resolution. Doing so is not a mandatory waiting period before exercising a legal right. Any unresolved dispute may be brought before a court competent under applicable law. This draft does not designate an invented court, impose arbitration or charge a dispute-resolution fee.
12. Changes, notices and contact
Account and service notices may be delivered through the app, the website or the account contact channel, as appropriate. Electronic communication does not waive any right to a notice or format required by law.
This draft is dated for review only. An approved replacement must have a clearly identified effective date and appropriate notice. Material changes requiring renewed agreement or consent must be handled through the relevant process, not inferred from a privacy-policy link alone.
If a provision cannot lawfully be applied, that does not remove the remaining valid provisions or your mandatory rights. These terms do not establish an employment, agency or partnership relationship with users. No assignment can take away protections that law gives you.
For information processing, read the Privacy Policy. For deletion, read Delete Account. For questions, complaints or help: support@vanoa.app.