Request Account and Data Deletion

This page is for Vanoa, the health and fitness tracking app published by Vanoa, Dubai, United Arab Emirates.

Use either method below to permanently delete your Vanoa account and the data associated with it. You do not need the app installed to use Method 2.

Method 1 — Delete your account inside the app

If you still have Vanoa installed and can sign in:

Open the Vanoa app and sign in.
Go to Profile.
Tap Privacy and Data.
Choose the option to delete your account, and confirm.

Method 2 — Request deletion by email

If you have uninstalled the app or can no longer sign in, you can request deletion directly from us:

Email support@vanoa.app with the subject line "Account deletion request". Include the email address your Vanoa account is registered under, so we can locate the account. We will complete the deletion within 30 days of receiving your request.

What gets deleted

When your account is deleted, we delete:

Your account, including your email address, password, profile photo, and bio
All logged health data — sleep, nutrition, steps, water, workouts, weight, and medicine
Any custom foods or routines you created
Any photos you added in the app
Any community food contributions you submitted and all data linking you to them

What is retained, and why

Catalogue entries that were created or improved using contributions from several users remain in the shared catalogue — those entries are Vanoa's own records and contain no information that identifies you or can be traced back to you. Where a catalogue entry drew on your contribution, it is recalculated without it.

Deleted data may remain in our automatic database backups for up to 30 days after deletion, until those backups expire. After that, it is gone. We keep no other copies.