Delete Account

1. Request deletion without the app

You do not need to reinstall Vanoa or sign in to read this page or prepare an email request. The contact below is the existing address used by Vanoa’s app and website.

Do not send passwords, email sign-in codes, authenticator codes, payment-card details or unnecessary health information. Identity or authority must be verified before destructive action. If you have lost access to the registered email, say so in the request so that a safe verification route can be assessed; do not send identity documents unsolicited.

2. Delete inside Vanoa

The inspected Android app provides these steps:

1. Open Vanoa and sign in to the account you want to delete.
2. Open Profile → Privacy and Data.
3. Under Your controls → Delete your account, choose Start deletion.
4. Complete the fresh email verification requested by the app. If an additional authentication factor is enrolled and prompted, complete it in the app.
5. Type DELETE and confirm the final deletion action.

Before confirming, use Export your data on the same page if you want a copy of the supported exported records. The export is not verified to include every category of personal information.

If verification fails, the server cannot be reached, deletion is only partially completed, or you are unsure of the result, use the email route above. Do not treat an error or a missing account screen as proof that all data is erased. These navigation and verification steps are source-verified, not an end-to-end test against a released app and live account.

3. What account deletion targets

The implemented account-deletion path targets the authentication account, profile-image storage and account-owned records, including:

• Account/profile details such as email, display name, photo and bio.
• Owned health and fitness logs: nutrition, sleep, steps, hydration, weight, body measurements, workouts, medicine/supplement records and fasting.
• Associated goals, settings and custom content such as foods, recipes and routines.
• Account-owned food catalogue submissions, subject to the separate handling of already promoted catalogue outcomes.

Vanoa also attempts local account cleanup. Known implementation gaps can leave files or other copies behind even after an operation reports success. Complete erasure is not verified. An implementation failure can leave deletion incomplete; it is not a lawful reason to retain information. The release must be tested and any defects resolved before a complete-erasure promise can be made.

You can request deletion of particular information without assuming it is the same operation as deleting the account. The available record tools, imported source records and copies held elsewhere can affect the result.

4. Separate copies and retention

• Purchases: deleting the Vanoa account does not cancel billing or erase Google Play/RevenueCat records. Some billing and ownership records have separate handling.
• Catalogue and quality data: promoted food values, historical pseudonymous quality information and aggregates may not be removed by the same account operation. Removal of a name or account ID is not proof of anonymity.
• Security and operations: some operational or security records, support messages, logs, backups and provider copies have separate retention and deletion processes.
• Devices and files: other-device caches, notification schedules, temporary files and exports you saved or shared are not all remotely erased by account deletion.
• Health Connect and other apps: use their separate controls, described below.

No general completion period or backup-expiry period has been substantiated for this draft. Category-specific justified retention grounds, periods, provider erasure and deletion after backup restoration must be approved and verified before publication. This does not create permission for indefinite retention, extend statutory deadlines, or turn an engineering defect into a legal exception.

Contact support to ask what has been removed, whether anything remains, the specific reason, and the applicable period or deletion criterion. The same limits appear in the Privacy Policy’s retention section.

5. Health Connect is separate

Vanoa’s cloud imports, its local caches and Android Health Connect records are different copies. Other connected apps can have additional copies.

• Disconnecting Vanoa sync turns off the main connection; it does not erase previous imports or exports. The separate Sleep-detail reader is not governed by that connection flag, and an operation already in progress can finish.
• Revoking Vanoa’s Health Connect permissions in Android’s Health Connect settings stops further permitted access, but does not erase existing copies already held by Vanoa.
• Deleting a Vanoa record or account does not itself revoke Android permissions or remove every record in Health Connect, including records written by other apps.
• Deleting Health Connect records must be managed in Health Connect and, where relevant, the originating app. A record left at its source may be imported again if syncing is later enabled.

If you want both access stopped and copies removed, handle permission revocation and record deletion separately, as well as the Vanoa deletion request. See the Health Connect data-flow explanation.

6. Cancel a subscription separately

Uninstalling Vanoa or deleting the account does not itself stop Google Play renewal. If you do not want further charges, use the Google account that made the purchase:

1. Open Google Play.
2. Open Payments & subscriptions → Subscriptions.
3. Select Vanoa, then Cancel subscription, and complete the store’s confirmation steps.

You can also open Google Play’s subscription management page. Cancellation of renewal, a refund and the end of already paid access are different. Follow the store’s current offer and applicable consumer rights.

You do not need to wait for a subscription to expire to request account deletion. Cancellation is a separate recommendation to prevent future billing, not a condition of accepting a privacy request. See Vanoa Plus terms.

7. If you need help

Email support@vanoa.app if you cannot access the account, a verification step is unavailable, a request fails, or deletion appears incomplete. Include a brief description and the account email, not passwords, security codes or your full health history.

Vanoa is operated by independent developers. This candidate page remains pending operator/legal and operational review; it has no approved effective date. For related information, read the Privacy Policy and Terms of Service.